Privacy Policy
At qexaraexent, we believe transparency builds trust. This policy explains how we collect, use, and protect your personal information when you engage with our financial education services.
Information We Collect
We collect information that helps us provide better financial education services and support your learning journey.
Personal Information
- Name, email address, and phone number when you enquire about our programs
- Educational background and career goals during program applications
- Payment information processed securely through third-party providers
- Communication preferences and feedback you provide
Technical Information
- IP address, browser type, and device information
- Pages visited and time spent on our website
- Referral sources and search terms used to find us
- Learning progress and engagement with course materials
How We Use Your Information
Your information helps us deliver personalized education experiences and maintain program quality.
- Provide course materials, assessments, and learning support
- Send program updates, schedules, and important announcements
- Process enrollment applications and payment transactions
- Analyze learning outcomes to improve our curriculum
- Respond to your questions and provide customer support
- Comply with Australian educational reporting requirements
Marketing Communications
We may send you information about new programs or financial education resources. You can unsubscribe at any time using the link in our emails or by contacting us directly.
Information Sharing and Disclosure
We don't sell your personal information. We only share data when necessary for service delivery or legal compliance.
Service Providers
We work with trusted partners who help us operate our programs:
- Payment processors for secure transaction handling
- Email service providers for program communications
- Learning management system providers for course delivery
- Customer support platforms for enquiry management
Legal Requirements
We may disclose information when required by Australian law, court orders, or to protect the safety of our students and staff.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information.
Access Your Data
Request a copy of the personal information we hold about you, including learning records and communications.
Correct Information
Ask us to update or correct any inaccurate personal information in our systems.
Delete Your Data
Request deletion of your personal information, subject to legal and educational record-keeping requirements.
Restrict Processing
Limit how we use your information while we address any concerns you've raised.
How to Exercise Your Rights
Contact our privacy team at help@qexaraexent.com with your request. We'll respond within 30 days and verify your identity before processing any requests.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Technical Safeguards
- SSL encryption for all data transmissions
- Regular security audits and vulnerability assessments
- Restricted access controls for staff members
- Secure backup systems with encrypted storage
Organizational Measures
- Staff training on privacy and data protection
- Clear policies for handling personal information
- Regular review of access permissions and data handling
- Incident response procedures for any security breaches
Data Retention and International Transfers
How Long We Keep Your Information
We retain personal information only as long as necessary for educational, legal, and business purposes:
- Student records: 7 years after program completion (Australian education requirements)
- Financial records: 5 years after final transaction
- Marketing communications: Until you unsubscribe or request deletion
- Website analytics: 26 months for Google Analytics data
International Data Transfers
Some of our service providers operate outside Australia. When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Adequacy decisions recognized by Australian privacy authorities
- Standard contractual clauses for data protection
- Certification schemes and codes of conduct
Cookies and Website Analytics
We use cookies and similar technologies to improve your website experience and understand how our site is used.
Types of Cookies We Use
- Essential cookies for website functionality and security
- Analytics cookies to understand visitor behavior and improve our site
- Marketing cookies to show relevant educational content
- Preference cookies to remember your settings and choices
Managing Cookie Preferences
You can control cookie settings through your browser preferences or our cookie consent tool. Note that disabling some cookies may affect website functionality.
Privacy Questions or Concerns?
We're here to help with any questions about how we handle your personal information.
Privacy Officer
qexaraexent Financial Education
Vowles Rd, Campbell ACT 2612, Australia
Phone: +61261751111
Email: help@qexaraexent.com
Response Time: We respond to privacy enquiries within 30 days